User Needs
Below are the user needs as put together by a Parliament User Researcher for Accountability Hack 2015. In the coming weeks, as a result of Government workshops, conversations and the AccHack16 pre-meet, we will re-evaluate, refine and add to this list.
- As a user I need to convince my/an PM to do something about my issue
- As a user I need to understand what has been said/done on my/an issue
- As a user I need to know which members are involved/interested in my/an issue
- As a user I need to understand what my MP has said/done on my/an issue
- As a user I need to find information on an issue or topic
- As a user I need to find out who my MP is
- contact MP
- find out about Petition system
- As a user I need to know the MP I want to vote for or my current MP is upstanding
- As a user I need to understand how much my MP is costing
- As a user I need to see how my/an MP is working for me/his/her constituents
- As a user I need to see if there are any jobs I could apply for
- As a user I need to make my lessons interesting
- As a user I need to find lesson plans related to Parliament
- As a user I need to know estate information e.g. times, access, menu
- As a user I need to promote my content online
- As a user I need to interogate statistical data about Parliament
- As a journalist I would like to find a list of all press notices so I can I can write a story about a topic or deparment
- As a subject specialist I would like to find a list of all reports on defence so I can I can find the report that a colleague mentioned
- As a parliamentary researcher I would like to find a list of all reports to Parliamentary select commmittees so I can I can find out if the NAO did a report for my select committee
- As a pressure group I would like to find a list of reports by Departments so I can I can see how well a particular deparment is doing
- As a visitor to NAO I would like to find directions to the NAO so I can I can get to the right place for a meeting
- As a potential NAO employee I would like to find information about the graduate recruitment scheme so I can I can decide if to apply to the NAO for a job or to the private sector
- As a commercial company I would like to find NAO data on spend with suppliers so I can I can check if there is work that I can bid for
- As a potential NAO employee I would like to find out about the role of the NAO so I can I can decide if I want to work at the NAO
- As a pressure group I would like to find out future publication dates so I can I know when the report I am interested in is being published
- As a pressure group I would like to find out how to report my concerns about how money is being spent so I can I can ask to the NAO to investigate my concerns
- As a transparency advocate I would like to find out how to submit a FOI request so I can I can submit my FOI request
- As a commercial company I would like to find out how who looks after procurement so I can I can supply a service to the NAO
- As a whistleblower I would like to find out if the NAO is a whistleblowers' channel so I can I can submit a Whistleblower request
- As a pressure group I would like to find out what FOI requests have already been answered so I can I can decide if I should submit a new FOI request
- As a potential NAO employee I would like to find out what vacancies exist at the NAO so I can I can apply for a job at the NAO
- As a subject specialist I would like to find out who worked on a particular report so I can I can contact an audit team to ask them a question
- As a journalist I would like to find press office contact details so I can I can talk to a press officer
- As a subject specialist I would like to find social media follow buttons so I can I can keep in touch with that the NAO does
- As a subject specialist I would like to find the NAO recommendations on a topic so I can I can incorporate the NAO findings into our thinking at work
- As a potential NAO employee I would like to find the organisation chart so I can I know how the NAO works before I apply
- As a subject specialist I would like to leave feedback on an output so I can I can say why I think the NAO report contains errors
- As a journalist I would like to read the latest NAO press notice so I can I can see if I can write a longer story about a particular project/department
- As a member of the public I would like to read the latest NAO publication so I can I can see if the topic affects where I live
- As a journalist I would like to read the latest NAO work in progress entry so I can I know when I can write my story
- As a whistleblower I would like to report concerns about how my organisation is working so I can I can expose waste and wrongdoing
- As a publisher I would like to request copyright permission so I can I do not break the law or NAO copyright
- As a subject specialist I would like to search for a piece of content so I can I can find a relevant statistic
- As a member of the public I would like to share an item of NAO content so I can I can highlight to others with similar interests what the NAO has found
- As a subject specialist I would like to subscribe to an email alert so I can I can keep up to date with what the NAO is doing
- As a member of the public I would like to write to the Comptroller and Audit General so I can I can ask him to start an investigation into….
If you would like to suggest additions or improvements, please drop us an email to